1. Introduction

1.1. These Terms and Conditions are binding and enforceable against every person (“you” or “your”) that accesses or uses this Website and/or purchases products from Back2Life.
1.2. This Website can be accessed at www.back2life.co.za and is owned and operated by Back2Life.
1.3. By using the Website and by clicking on the “I Accept” button when making a purchase, you acknowledge that you have read and agree to be bound by these Terms and Conditions.
1.4. These Terms and Conditions apply to users who are consumers for purposes of the Consumer Protection Act 68 of 2008 (CPA).
1.5. If there is any provision in these Terms and Conditions that you do not understand, you may contact Back2Life at info@back2life.co.za for clarification before accepting them.
1.6. Nothing in these Terms and Conditions is intended to unlawfully restrict or avoid any rights or obligations created under the CPA.

2. Use of the Website

  • You must be 18 years or older to purchase from Back2Life.
  • You agree not to interfere with the proper functioning of the Website.
  • All content, including product images, text, and branding, belongs to Back2Life and may not be copied without permission.

3. Ordering of Products

  • Orders are subject to product availability.
  • If stock is unavailable after payment, Back2Life will notify you and refund the amount paid.
  • Orders may be cancelled prior to dispatch; after delivery, returns must follow the Refund & Returns Policy.

4. Payments

  • Payments can be made via approved bank cards or online payment methods.
  • Back2Life takes extensive steps to ensure secure transactions.
  • Prices may change without prior notice.

5. Delivery and Collection

  • All orders above R1499 (including VAT) will be delivered free of charge within South Africa.
  • Orders below R1499 will carry a delivery fee based on volumetric weight and distance.
  • Deliveries are handled by trusted courier partners.
  • Customers may be required to provide valid identification upon delivery.
  • Back2Life is not liable for delays caused by external factors such as weather, strikes, or pandemics, but will strive to ensure timely delivery.

6. Returns

7. Errors

  • Back2Life will take reasonable efforts to ensure accurate product descriptions and pricing.
  • In case of errors, Back2Life will refund any incorrect charges.

8. Privacy

  • Please refer to the Privacy Policy for details on how Back2Life handles your information.

9. Changes to Terms

  • Back2Life may update these Terms and Conditions at any time.
  • Continued use of the Website after changes means you accept the updated Terms.

10. Disclaimer

  • Use of the Website is at your own risk.
  • Back2Life makes no warranties regarding the Website’s accuracy or availability.

11. Limitation of Liability

  • Back2Life cannot be held liable for indirect or consequential damages arising from use of the Website or products.

12. Availability and Termination

  • Back2Life may suspend or terminate the Website at any time without prior notice.

13. Complaints and Notice

13.1. All complaints and queries should be sent by email to info@back2life.co.za.
13.2. Any legal notices must be sent by registered post to:
Office 308, Management House, Braamfontein, Johannesburg, 2001.
13.3. Notices may be sent by hand, registered post, or email.

14. Governing Law

  • These Terms and Conditions are governed by the laws of the Republic of South Africa.
  • Any disputes will fall under the jurisdiction of the High Court of South Africa (Gauteng Division, Johannesburg).

15. Intellectual Property

  • All trademarks, logos, and content on the Website are the property of Back2Life.
  • Unauthorized use may result in legal action.

16. Entire Agreement

  • These Terms and Conditions constitute the entire agreement between you and Back2Life.
  • No other terms, conditions, or representations shall be binding unless agreed in writing.